Telecom Customer Service
CPD Certified Course | FREE PDF Certificate | Tutor Support | Lifetime Access | Free Exam & Assessment
Compliance Central
Summary
- CPD Accredited PDF Certificate - Free
- CPD Accredited Hard Copy Certificate - £10.79
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
Are you looking to enhance your Telecom Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Telecom Customer Service will assist you in producing the best possible outcome by mastering the Telecom Customer Service skills.
The Telecom Customer Service course is for those who want to be successful. In the Telecom Customer Service course, you will learn the essential knowledge needed to become well versed in Telecom Customer Service.
Our Telecom Customer Service course starts with the basics of Telecom Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Telecom Customer Service course is intuitive and easy to understand.
Why would you choose the Telecom Customer Service course from Compliance Central:
- Lifetime access to Telecom Customer Service course materials
- Full tutor support is available from Monday to Friday with the Telecom Customer Service course
- Learn Telecom Customer Service skills at your own pace from the comfort of your home
- Gain a complete understanding of Telecom Customer Service course
- Accessible, informative Telecom Customer Service learning modules designed by experts
- Get 24/7 help or advice from our email and live chat teams with the Telecom Customer Service
- Study Telecom Customer Service in your own time through your computer, tablet or mobile device
- A 100% learning satisfaction guarantee with your Telecom Customer Service Course
CPD
Course media
Description
★★ Telecom Customer Service ★★
Curriculum Breakdown of the Telecom Customer Service Course
- Module 01: Introduction to Customer Service
- Module 02: What’s Different about Good Customer Service?
- Module 03: Customer Relationship Management
- Module 04: Customer Service Communication Strategies
- Module 05: Aspects of Phone Etiquette
- Module 06: Building Rapport Over the Phone
- Module 07: Inbound and Outbound Calls
- Module 08: Active Listening and Managing Tough Callers
- Module 09: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Who is this course for?
The Telecom Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Telecom Customer Service. It is also great for professionals who are already working in Telecom Customer Service and want to get promoted at work.
Requirements
To enrol in this Telecom Customer Service course, all you need is a basic understanding of the English Language and an internet connection.
Career path
The Telecom Customer Service course will enhance your knowledge and improve your confidence.
- Customer Service Representative: £20,000 to £30,000 per year
- Technical Support Engineer: £25,000 to £40,000 per year
- Telecom Sales Representative: £25,000 to £45,000 per year
- Telecom Network Engineer: £30,000 to £50,000 per year
- Telecom Project Manager: £40,000 to £60,000 per year
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
CPD Accredited PDF Certificate
Digital certificate - Included
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
Hard copy certificate - £10.79
CPD Accredited Hard Copy Certificate
Delivery Charge:
- Inside the UK: Free
- Outside of the UK: £9.99 each
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.